Handy Guide to Google Workspace Apps Every Customer Support Team Will Love
Need to wow your customers while keeping things simple for your staff? If your team works with Google Workspace in UAE—whether you’re in Dubai, Sharjah, Oman, or anywhere else—great news: you already own a toolbox that can make support easier, faster, and friendlier. Below are the standout apps (and a couple of add-ons) to try today. As your local Google Workspace Official Partner and Google Reseller, the crew at gworkspace.ae has your back every step of the way.
Assign questions to the right teammate
Add labels like “Urgent” or “Billing”
See status at a glance—nothing slips through the cracks
Example use case: Jane, a support agent in Sharjah, tags an email “High Priority” before logging off. Ali in Oman sees it, takes over, and replies in minutes.
One-click ticket assignment
SLA timers (how long a reply may take)
Reports to spot slow areas
Cool part? Your agents already know Gmail, so training time = almost zero!
Easy sign-on with your Google account
A knowledge base so customers can help themselves
Clear dashboards for tracking ticket progress
This is great for fast-growing Dubai startups that want a quick setup without the extra fuss.
Drag tickets from “New” → “In Progress” → “Solved”
Attach notes and important files next to each email
Use mail-merge to send mass updates (especially useful during outages)
New support emails auto-drop into a tidy list
Drag cards across columns like “Waiting on Customer”
Sortd is ideal for visual learners and helps teams stay on the same page—literally.
Share links
Escalate tricky issues
Celebrate five-star reviews 🎉
Threads keep chats tidy, and Meet links are just one click away for face-to-face huddles.
Show your screen to walk customers through setups
Record sessions for training new agents
Pro tip: Add Meet links directly from Google Calendar invites so nobody has to hunt for the room.
Real-life use: A café in Dubai collects post-visit feedback, spots several “Need outdoor seating” comments, and acts quickly—happy customers, higher ratings.
Quick FAQ
Nope! Everything runs in the cloud on any laptop or phone that has internet.
Yes. Google Workspace uses strong security, and you can add two-step verification for every agent. Learn more on our security features page.
Absolutely. We handle licensing, migration, and local support—so you focus on your customers.
Key Takeaways
- Start with what you already have—Gmail, Chat, Meet, and Forms cover most support basics.
- Add a help desk layer like Hiver, Mojo, Streak, or Sortd when you need ticketing superpowers.
- Keep it simple and local. Whether you’re searching for Google Workspace in Dubai, Google Workspace in Sharjah, or Google Workspace Oman, the team at gworkspace.ae is one call away to guide you as your trusted Google Reseller.
You’ve got this! The right mix of Google Workspace apps means happier agents, faster replies, and customers who stick around. Ready to level up your support? Reach out to us today—we’ll get you rolling in no time.
